Artificial Intelligence and the Public Sector: Scenarios for 2030

by Anteverti in partnership with Esade

AI disruption is here to stay, and the public sector faces a unique opportunity: to completely rethink its relationship with citizens and create unprecedented value for society and businesses.

This report explores the possibilities this new paradigm offers to cities and governments and lays out a practical roadmap to make them a reality by 2030.

What you will find in this insight:

 

  • The global state of play: Discover 20+ public administration experiences using AI at various levels—from Dubai and Buenos Aires’ advanced chatbots to Estonia’s disruptive national platform, Bürokratt.

 

  • A blueprint for a 2030 “new” administration powered by generative AI: We envision a future where citizens no longer need to visit a building or website, but are constantly supported by a network of multimodal agents available 24/7/365, fully adapting to each individual and anticipating their needs.

 

  • A phased roadmap for cities and governments: We present a four-stage roadmap for administrations where AI, advanced analytics and multi-actor data integration create a collaborative ecosystem with high social and economic impact for cities.

 

‘The strategic challenge of this decade is not whether to adopt generative AI, but how far we are willing to redesign public administration so that its structure leverages technological opportunities.’

Co-authored by Esteve Almirall, Professor and Director of the Center for Innovation in Cities at Esade; Senior Expert Advisor at Anteverti
Manu Fernández, Deputy Director General, Anteverti
Mireia Tudurí Senior Consultant, Anteverti
and Berta Fernández Consultant, Anteverti

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